A How we collect your personal information:-
For many of the products or services that we provide, we are likely to ask you to provide personal information. If you do not provide the relevant information, we may not be able to provide you with our products or services or respond to any queries you may have. For example, you may not be able to purchase a MNC Mart product, our call center may not be able to reach out to you and provide you with pre-sales or after-sales services, and you may not be able to download or update software and/or mobile applications.
The information you provide helps us design, update and improve our products and services, and provide marketing and promotional information to you. We may combine your personal information with other information we collect to better understand your needs.
In relation to our website, products, and service, we will collect and process the following personal information about you:-
(1) Information you provide to us directly.
(2) Information that we collect or generate when you use our products or services; and when you register an account with our website or products or purchase an MNC Mart product, we may require you to provide relevant personal information, such as your Username and Password, First and Family Name, Phone Number, E-mail Address, Zip/Postal Code, Region, Country Delivery Details, Method of Payment, Billing Address and other.
When you call our customer service center for assistance, we may require you to provide your name, phone number, product information, delivery time, contact, and communication records.
If you participate in one of MNC Mart's offline product experience events, we may collect your personal information such as your name,email address, and phone number. We may ask you to provide personal information under other circumstances, such as when you participate in promotional or marketing activities organized by us, participate in an online survey.
How we use your personal information:-
MNC Mart uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with the law. We may also use personal data for other purposes with your consent.
MNC Mart uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, MNC Mart may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or comply with the law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations.
Power Our Services:-
MNC Mart collects personal data necessary to power our services, which may include personal data collected to personalize or improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting.
Process Your Transactions:-
To process transactions, MNC Mart must collect data such as your name, purchase, and payment information.
Communicate with You:-
To respond to communications, reach out to you about your transactions or account, market our products and Services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with MNC Mart, you may not opt-out of receiving these important notices.
Security and Fraud Prevention:-
For example, we may use your personal information for authentication, security, fraud monitoring, in- depth threat analysis, archiving and backup purposes and for statistical monitoring and analysis of current attacks on devices and systems, and for the ongoing adaptation of the solutions provided in order to ensure the security of our products and services.
To improve our products and services or develop new ones:-
We may use your personal information to develop new features and functionality, to improve our operational system, software, and interface design, we may use the error reports to improve security features, or we may adjust after-sales service network layout according to your Location, Language Settings, and other users’ preference. We will also undertake ongoing reviews and improvements of the information provided on our website to ensure it is user-friendly and to prevent any potential disruptions or Cyber- attacks.
To administer our business and to comply with legal obligations:-
We may use your personal information for the management and administration of our business (including administering and maintaining databases storing personal information) and in order to comply with and assess MNC Mart compliance with applicable laws, rules and regulations, and internal policies and procedures.
MNC Mart’s Sharing of Personal Data:-
We may also disclose your personal information outside of the MNC Mart group for the following purposes:
To third-party agents, service providers, and contractors for the purposes of providing services to us. For example, the third party that provides the translation function or when you purchase our products through our online store, we will disclose your order information and delivery information to our authorized logistics service providers, and your payment information will be processed by payment service providers. In addition, we may disclose your information to MNC Mart accountants, professional advisors, IT and communications providers, and debt collectors. We will disclose your personal information to such third parties only to the extent permitted by law and we require our service providers to process and protect your personal information in compliance with relevant cyber security laws, regulations, and relevant industry standards.
With our business partners. For example, this could include our partners who organize promotional or marketing activities organized. Personal information will only be transferred to a business partner who is contractually obliged to comply with appropriate data protection obligations and the relevant privacy and confidentiality legislation.
MNC Mart may share personal data with others at your direction or with your consent, such as when we share information with your carrier to activate your account. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public.
Some of our marketing events and services may not be available for you since your personal information is required to identify your qualification to attend such events or receive such services. We do not sell your personal information to any third parties and guarantee the legitimate and fair use of user information only to the extent permitted by law.
Your Privacy Rights at MNC Mart:-
At MNC Mart we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our global customer base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service MNC Mart.
There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and MNC Mart is legally obligated to keep a record of that transaction to comply with the law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.
Protection of Personal Data:-
At MNC Mart we believe that great privacy rests on great security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.
Cookies and Other Technologies:-
MNC Mart's websites, online services, interactive applications, and advertisements may use “cookies” and other technologies such as web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites.
People have visited, and facilitate and measure the effectiveness of advertisements and web searches.
Strictly Necessary Cookies:-
These cookies are set as required to provide a specific feature or service that you have accessed or requested. For example, they allow us to display our websites in the proper format and language, authenticate and verify your transactions, and preserve the contents of your Bag when shopping online at mncmart.com
These cookies are used to understand how visitors interact with our websites and online services, including by helping us to assess the effectiveness of advertisements and web searches. MNC Mart also uses these cookies to remember the choices you make while browsing, so we can provide you with a customized experience.
In some email messages MNC Mart sends to you, we provide a “click-through URL” that links you to content on the MNC Mart website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.
Protection of minors’ personal information:-
Our products and services are primarily designed for adults. We will not knowingly collect any personal information about children unless such information has been provided with parental or guardians’ consent, as required by applicable laws. Where the required parental or guardians’ consent has been provided, we will only use personal information relating to children as permitted by law. We value the privacy protection of children and encourage parents to always play an active role in their child's online experience.
If at any time a parent or a guardian has any question about or request relating to children’s personal information, they may contact us using the details set out in the “Contacting us” section.
Changes and notifications:-
If you would like further information on the collection, use, disclosure, transfer, or processing of your personal information or the exercise of any of the rights listed above, please contact us as specified below.
Email address: email@example.com